Residential Limited Warranty

This Warranty is provided by Sub-Zero Wolf, Ltd., 0208 418 3800, subzero-wolf.co.uk, 9 The Street, Heybridge, Maldon, CM9 4XB.

"WARRANTY PERIOD" MEANS:

(i) its countertop appliances are free from defects in materials or workmanship for the Warranty Period; and
(ii) its cookware and cutlery are free from defects in materials or workmanship for the Warranty Period (note that minor imperfections and discolorations are normal and are not considered defects).

This warranty applies to Wolf Gourmet® countertop appliances, cookware and cutlery purchased and used in Europe (the "Product").

SUB-ZERO WOLF, LTD. WARRANTS THAT:

(i) five (5) years from the date of delivery to the original retail purchaser for Wolf Gourmet® countertop appliances; and
(ii) for the lifetime of the product for Wolf Gourmet® cookware and cutlery products.

Your exclusive remedy under this warranty is repair or replacement of the Product or any component of the Product found to be defective during the Warranty Period; the remedy to be provided will be determined by Sub-Zero Wolf, Ltd. acting reasonably. All service provided under this warranty must be performed by Wolf Gourmet factory-certified service, unless otherwise approved in advance by Sub-Zero Wolf, Ltd., and all service will be provided during normal business hours.

In the event that you are offered a replacement product and an identical product is not available, Sub-Zero Wolf, Ltd. shall ensure that the replacement product provided is equivalent in performance and function.

This warranty does not cover wear and tear from normal use, any damage to the Product resulting from use not in conformity with the directions, use in a manner for which the Product was not designed or intended, or any damage to the Product resulting from negligence, accident, modification, alteration, tampering, abuse, misuse, improper care or handling, improper or unauthorised service or repair or other causes which are not defects in materials or workmanship. This warranty is void if the Product is used for other than residential use, has been used in a manner for which the Product was not designed or intended, there has been non-compliance with the directions, where there has been an unauthorised service or repair, or the Product has been subjected to any voltage or waveform other than as specified on the rating label. This warranty extends only to the original retail purchaser or initial gift recipient.

Except as stated in this warranty and only to the maximum extent permitted by applicable law, Sub-Zero Wolf, Ltd. excludes all claims for indirect, incidental, exemplary and/or consequential damages arising from or related to this warranty, any implied warranty or the Product. EVERY IMPLIED WARRANTY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS DISCLAIMED EXCEPT TO THE EXTENT PROHIBITED BY LAW.

This warranty gives you specific legal rights, and is in addition to any statutory rights you may have regarding faulty or mis-described goods that may vary by jurisdiction. For a full description of your statutory legal rights, you should refer to the laws applicable in your jurisdiction and you may wish to contact a relevant consumer advisor service. The disclaimers, exclusions and limitations of liability in this warranty will not apply to you to the extent prohibited by the applicable law in your jurisdiction.

Product delivery note or purchase receipt or other proof of purchase will need to be provided to Sub-Zero Wolf, Ltd. before a remedy under this warranty is provided.

If you wish to make a claim under this warranty, you need to notify Sub-Zero Wolf, Ltd. within three months of the defect being known to you. To make a claim under this warranty and receive the name of the Wolf Gourmet factory-certified service personnel nearest to you, please follow the instructions to contact us at subzero-wolf.co.uk. For faster service, please locate the model, type and series numbers on your product’s rating label.

How to find model numbers and series codes